Legal Information
Privacy Policy
Last Updated: August 2026
This Privacy Policy describes how Asoula (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (the “Site”), purchase our products, book a consultation or retreat, or otherwise communicate with us (collectively, the “Services”).
1. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site, or otherwise when you contact us.
Information You Provide to Us
- Contact Data: Your first and last name, email address, postal address, and phone number.
- Account Data: If you create an account, we collect the username and password you create.
- Booking and Profile Data: Information you provide when taking our quiz, booking a consultation, or registering for a retreat (including health, dietary, or travel-related preferences you choose to share).
- Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. Payment data is securely processed and stored by our payment processors (such as Stripe).
Information Collected Automatically
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site.
Like many businesses, we also collect information through cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts.
2. How We Use Your Information
We process your personal information for a variety of reasons, depending on how you interact with our Site and Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To fulfill and manage your orders, payments, returns, and exchanges made through the Site.
- To deliver the Services to you, including coaching consultations and retreat logistics.
- To send you marketing and promotional communications, which you can opt out of at any time.
- To respond to your inquiries and offer support to you.
- To evaluate and improve our Site, products, marketing, and your experience.
- To comply with our legal obligations and enforce our terms and policies.
3. How We Share Your Information
We may share your information in the following situations:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, email delivery, hosting services like WordPress.com, and CRM platforms like GoHighLevel).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. International Data Transfers
We are based in the United Kingdom. However, our servers, service providers, and partners may be located outside of the UK and the European Economic Area (EEA), including in the United States. If you are accessing our Site from outside these regions, please be aware that your information may be transferred to, stored, and processed by us and our third-party partners in countries whose data protection laws may differ from those in your country.
5. Your Privacy Rights
Depending on your location, including if you reside in the UK, the EEA, or certain US states (like California under CalOPPA), you may have specific rights regarding your personal information:
- Access and Portability: The right to request access to and obtain a copy of your personal information.
- Correction: The right to request correction of any inaccurate or incomplete personal information we hold about you.
- Erasure: The right to request that we delete your personal information in certain circumstances.
- Restriction and Objection: The right to restrict or object to our processing of your personal information.
- Withdraw Consent: The right to withdraw your consent at any time, if we are relying on consent to process your personal information.
To exercise these rights, please contact us using the details provided in the “Contact Us” section below.
6. Data Retention and Security
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently.
8. Contact Us
If you have questions or comments about this policy, you may email us at:
Email: hello@asoula.co.uk
ASOULA
United Kingdom